1.What is the product material ? Is it waterproof?
A: Our material is neoprene, and it is waterproof.
3. Are you a trading company or manufacturer? Where is your factory, how many workers at present? And what is your product capacity?
A: Yes, we are manufacturer.Our factory is established in 2010 in Huadu ,Guangzhou city,there are about 150 workers at present, and our product capacity is 100,000pcs per month.Welcome to our factory if you come to china.
5.Is it retail?
A: Yes, individual purchase directly cost you sample price, and you can choose post for free if you do not hurry to receive goods.
7. What is your normal package?
A: Our normal packing is :1pcs/pp bag, and then 20-50pcs for each master carton. We can offer USD0.7-USD1.0 color box if you need,and the freight charges will increase as the product CBM increase also.
9.What is the delivery method you can offer?
A: 1)We can offer international express such as DHL / TNT / FEDEX /EMS, Clients need to cooperate with the normal clearance procedures, and pay tariffs, so that it can send goods to you door-to-door.
2)We only collect the normal freight, (ship by air or by sea)the declaration fees, customs clearance fees, customs duties, destination port costs, delivery costs should be pay by client’s account. Some countries can be on behalf of customs clearance, but customs and other expenses paid by the customer.
11.What is the price for customs?
A: After the payment, please fill in the declaration amount.if there is no choice left ,we will fill in the backpack a $ 5, a $ 3 satchel. The resulting tariffs are borne by the customer.
13.Does our trademark and design infringe?
A: We have got registered trade mark from European Union.
15. Do you require sample charges for sample?
A: Yes. We require sample charges and express charges ,and we can refund sample charges for you once you place order for 500pcs.
We can delivery sample to you in 3-5 days if we have stock;For OEM samples, once we got your sample requirement and sample charges ,we can delivery samples to you in 7-10 days.
17. Do you have after-sale service?
A: Yes, we have after-sale service.
1)for wholesale order, we can change goods for you in free and free freight charges if our goods have any quality problem;
2)for mass production order, we will return money for you if our goods have any quality problem.
2. What kind of certificate do you have? Is it non-toxic and safe? In addition to your existing certificate, I would like to ask whether your product pass xxx test.
A: For our material, we have obtained CPST and SGS certificate,and it is safe for children to use. For our product, we have acquired CPSIA (require by US market) and REACH( require by Europe market).Meanwhile, we have through DISNEY QUALITY SYSTEM, and we are the supplier for DISNEY company.
Our major market is in USA and EUROPE, and most of our certificates are required by these clients ,meanwhile, our product also sale to JAPAN, which requires good quality.
We can offer you free sample for your inspect if required, but the inspect
charges will be for your account.
4.Can we purchase goods in the website directly?
A: Yes, please register members,and then fill in the relevant receipt information before shopping in our website.
6.How many pieces for wholesale?
A: Each item if more than 2pcs, and total purchase amount is enough for USD300, can be bought for wholesale price, wholesale price can not enjoy post free services. Clients can choose suitable logistics methods.For example ,If you are in remote areas, logistic company need to increase additional delivery fee, and clients need to make up the delivery fee before we arrange shipment for you.
8.Why your product freight is so high?
A: Because of international shipment.Our product is counted by its CBM weight.
10. Is the stock sufficient for clients?
A: As we sell large quantity both in domestic and in overseas market, and we will prepare large stock in our big warehouse. Besides, we sell large quantity in online shop, so occasionally there will be insufficient inventory,. Please contact our sales department,if you need one item above 100pcs. If clients place order,but the warehouse can not be shipped because of insufficient inventory, we will contact the customers, you can help customers to replace the style of each items,or provide refund and shipping costs.
12. As your product is high, does it sell well?
A: In terms of the sales of one product, you can not check it according to the price, as we invested more than the cost of design and development. Moreover, the quality of the product clearance, and we have through all kind of certificate, and it is safe.
In China there are many low copy goods, even if they are cheaper, it is difficult to sell, they are just a waste of money.Even if sold out, because the price competition is fierce, your profits are quite low. While as for our products, there is no need to worry about the sale, because they are always out of stock. We have a very good profit of individual products, and highly competitive. so many clients will place order repeatedly.With the continuous efforts of our design team,we will continue develop new items, so you can always win the recognition of customers.Good products will bring good market, and there will also bring high profits.
14.Can you print my LOGO? Can you offer OEM / ODEM service? What is the quantity you require for OEM?
A: We can print your logo,OEM /ODM are accepted , and our designer team is full of experience. For OEM, we require MOQ for 500pcs.
16. What is your delivery time?
A: For stock order, goods will be ready in 3-10 days after we get your full payment(except holidays).For mass production order, goods will be ready in 30 days after we received your deposit payment.